工作职责:
1.Responsible for EU lanes, improving the internal implementation plan, business standards and processes of overseas customer service department, adjusting and improving management process and specification according to the actual situation of the company's development;
2.Responsible for the daily operation and management of customer service team of EU lanes, tracking business process, system optimization and inter departmental coordination, assist in optimizing operation process, and continuously improve service accuracy and efficiency;
3.Coordination on abnormal business;
4.Assessment and analysis on overseas partners;
5.Other tasks assigned by management.
1.负责完善海外客服部内部欧洲线业务实施方案、业务标准及流程，根据公司发展实际情况，调整和完善管理流程和规范；
2.负责欧洲线客服团队日常运营工作及管理、跟踪业务流程、系统优化和部门间工作协调，协助优化运营流程，不断提升服务精准度和效率；
3.异常业务处理与沟通协调；
4.海外合作伙伴服务评估与分析；
5.其他上级指派的工作。
任职资格:
1.3年工作经验，本科及以上，语言类、国际贸易、工商管理类专业优先；
2.英语精通，非英语专业大学英语6级，英语专业需专业4级以上；
3.对工作有较高的热情，具备较强的学习能力和良好的沟通能力，有良好的应变能力及抗压能力，具备团队合作精神；