岗位职责：
- Efficiently respond to inbound Member servicing calls within a timely manner
- Efficiently respond to inbound WeChat Member servicing platform within a three-hour turnaround
- Efficiently respond to Member Servicing inbox – China within a three-hour turnaround
- CWA new member report
- IHC Private new member report
- Japan new member report
- Re-sale Private new member report
- MS activity daily report
- Member online booking report, make reservations for members and send confirmation.
– Reservation report. Send arrival / departure SMS to members according to the report.
- MS activity monthly report
-Courier service for new member pack, gifts, and internal needs.
-Assist MS Specialists / Team Leader / Manager with their tasks.
- Any other duties as required and/or directed by Manager
任职要求：
- 2-3 years’ experience in customer focused roles within real-estate, tourism, education and or travel industries.
2-3年房地产、旅游、教育客服相关工作经验
- Good computer skills including previous experience using MS Word, Excel, Outlook
使用电脑的能力包括office和Outlook
- Strong communication and influencing skills
沟通技巧及影响力
- A positive, professional manner with the ability to represent the department at internal meetings, dealing with key relationships from all levels within the organization
能在内部会议中代表部门与公司不同层级的人员高效、专业沟通
- Ability to efficiently multi-task which includes excellent organizational and time management skills
能处理多任务工作，良好的组织能力和时间管控能力
- Positive thinking and not afraid of challenges, never give up, never complain about difficulties but more willing to resolve problems.
面对困难积极的思考，并愿意解决问题，不害怕挑战，不轻言放弃，不抱怨。
- Confident, flexible with the ability to work in a fast paced and changing environment
自信且灵活，能在快节奏和变化的环境中工作