一. Learning Delivery / Facilitation
课程实施
1.Reviews training material, incorporates examples as needed and prepares for facilitation
审阅培训材料，增加适当的实际例子，做好相关准备工作
2.Creates and maintains a positive and professional learning environment
创造积极专业的学习气氛
3.Understands the audience and applies a variety of learning methodologies and concepts for maximum
learning transfer and fluency in both the live or virtual classroom and personal interactions
了解培训对象，利用不同培训方法与概念，以现场或在线培训方式和交流互动，达到***培训效果
4.Maintains knowledge of learning theories and techniques and applies these to their training delivery
不断学习培训理论与技巧并运用到实际培训课程中
5.Coordinates schedules with peers to ensure an adequate number and frequency of course sessions is
offered
与同事一起协调培训安排，确保合理安排每个课程的人数与开课频率
6.Manages the set up and registration process for course sessions
管理课程的准备与报名
7. Works with colleagues and SMEs through the instructional design process
与其他同事以及相应业务专家一起研究课程设计
8. Facilitates the course within the allotted and agreed upon timeline and covers all outlined material
在暨定时间内利用培训材料授课
9. Identifies and communicates to the audience’s direct supervisors any concerns or specific follow up is
needed by participants
向课程学习者的直属上司了解相应注意事项或特定的跟进事宜
二 Business Acumen
业务敏锐度
1.Maintains and expands personal knowledge of BCD Travel and industry tools, systems, processes and
procedures and can effectively facilitate courses on these topics
熟悉公司业务，行业工具，系统，流程步骤，在培训当中涵盖相关知识
2. Evaluates performance, of both new and existing potential audience members and immediate team,
identifying recommendations for additional learning opportunities to address skill gaps and takes the lead in developing with Curriculum Design and Development or otherwise implementing solutions
评估现有或潜在的培训者与被培训者的表现，发掘培训需求以提高被培训者的技能，领导团队进行课程设计与开发或改进
3. Examines business objectives and helps to determine how Learning Solutions contributes, most effectively,
to the achievement of the objectives
回顾业务目标，看看培训方案如何有效地帮助公司达成这些目标
4. Maintains an on-going knowledge of new developments in the industry so learning helps to prepare
individuals and the business to meet new business requirements
了解行业发展动态，制定培训计划以帮助员工以及公司达到业务发展的需要
5. Assigns and executes activities to meet strategic business goals
根据业务策略目标分配与执行工作
三 Performance Improvement
提高培训效果
1. Reviews and provides feedback and provides proactive suggestions
回顾培训效果，及时反馈并积极提出建议
2. Routinely observes individuals performing their jobs to help identify learning and potential process improvements.
定期观察培训人员表现，帮助他们改进授课技巧与改善流程
3. Reviews classroom, after-class performance and survey results to identify opportunities for adjustments for improved results (both self and course) for business outcome achievement
回顾课堂/课后表现以及培训调查问卷，对培训团队和课程做出适当的调整，提高培训效果
四。Project Management
项目管理
1. Manage multiple priorities and projects simultaneously
规划安排好自己的工作，确保各项任务和项目按时完成
2. Provide timely project updates
定期汇报项目进度
3. Understands the components of successful projects, dependencies and their role in the successful
completion of the project.
理解每个项目成功与否的关键以及自己在项目中需要做出的贡献
4. Identifies and outlines any learning specific risks associated with a project.
指出项目潜在的具体风险
五.Essential Job Functions
其他基本职能
1. Conduct live classes (virtual or classroom) to internal customers
对内部同事进行课程教授（现场或在线）
2. Participate in onsite go live support as determined.
如有需要进行驻场支持
3. Maintain an updated knowledge of course offerings.
不断学习新的课程教授技能
4. Exhibit the components of service excellence, both in their interactions, delivery and in the ability to relate
these concepts to course participants.
在课堂以及与学员的互动中体现优秀的专业能力，将所涉及的概念与学员的实际工作关联起来
5. Candidates must have strong oral and written communication, presentation and interpersonal skills along
with ability to work in a team environment.
优秀的口头与书面沟通技能，演示技能，良好的人际关系和团体合作精神
6. Understands and applies adult learning theory and is able to adjust techniques for maximum learning
transfer.
深刻理解成人学习理论并将其应用在课堂上，及时地作出调整而达到***培训效果
7. Understands new and current training methodologies, theories and techniques and works with direct
supervisor to apply.
理解现行的培训方法，理论，技巧，并与学员的直属上司讨论如何更好地运用在课程中
8. Executes activities to help meet strategic business goals.
围绕业务策略目标执行相应活动
9. Have the organizational skills to ensure learning activities are completed on-time and on-budget.
良好的人际关系以确保培训活动在规定的时间与预算内完成
10. Has knowledge and applies commonly-used concepts, practices, and procedures within the travel industry,
contact centers and Learning & Development.
了解行业内的常识，实操，流程并良好运用在培训课程中
11. Solid understanding of organizational dynamics and the ability to think strategically.
理解公司动态，站在公司策略层面思考问题
12. Solid knowledge-base of learning and the ability to develop and apply solutions to complex organizational
demands.
很好地理解培训知识，应对各种复杂的业务需求提出培训方案并良好运用
13. Competently reviews measurements of learning transfer and demonstrated behaviors
对培训效果与体现出来的学员行为的评估手段定期回顾
14. Actively attends train-the-trainer sessions or reviews materials and collaborates with colleagues to become
proficient.
积极地参与到 TTT 课程中，定期回顾培训资料，与同事一起共同成长为该课程的专家
15. Assist in learning related projects and acts as a lead and SME when appropriate.
协助完成培训相关项目并在必要时作为项目负责人与专家进行工作
16. Ability to work with ambiguity in a fast moving, dynamic environment.
能够在快速变化的环境中适应并开展工作
六.岗位要求：
1.College degree or above
大专或以上学历；
2. Proven track records with a minimum of three (3) years in Training
至少 2 年以上培训相关工作经验；
3. Ability to work independently, self-motivated, prioritize effectively and multitask;
具备独立工作、自我激励和高效处理多重目标的工作能力
4. Experience in training needs analysis, program design and delivery, training and presentation skills.
具备培训需求分析、培训项目研发及培训演说技巧方面的经验。
5. Excellent Mandarin and English language abilities in both verbal and written;
优秀的中文及英语书面、口语能力；
6. Strong background and understanding of the business travel and operating environment;
具备出色的商旅差旅行业及运营方面的相关知识和行业背景