About Us
At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.


What is in it for you?
- Excellent onboarding and ongoing training programs as part of our QH University
- 2 days annual volunteering leave
- Attractive Wellbeing, Inclusion & DEI programs
- Opportunity to join a market leading team where autonomy and initiative are expected


Job Responsibilty:
- Effectively leading in the development of people in the department through appraisals, goal setting and motivation of employees and creating and maintaining a high collaborative team environment, leading people remotely (if applicable). Determine and ensure clear roles & responsibilities.
- Drive and achieve an internal/external customer excellence culture. Enable collaborative culture and drive organization to improve customer/client satisfaction levels and responsiveness. Monitor customer complaints and take appropriate action where necessary.
- Develop KPIs and reporting to measure and improve on the team’s performance in order to achieve more effectiveness and efficiency. Identify opportunities to improve internal / external customer experience and ensure a continuous improvement mindset (e.g. LEAN).
- Develop and manage the annual budgeting and planning cycle.
Identify and implement Customer and Price Master Data strategy, policies and procedures by working closely with the other region counterparts, the global Master data management team and other key stakeholders. Ensure creating and maintaining an efficient, correct and timely data structure in JDE of all customer master data. Manage customer segmentation and hierarchy and coordinate and maintain third party administrator duties for customer portals and websites.
- Collaborate with the Pricing & Contract, commercial operations analysts/specialists and Customer service teams on pricing administration timeliness and accuracy. Provide guidance for improving day to day Customer master data and administration functions including price setting, price lists, price increases, price quotes and price exceptions and similar. Ensure a smooth order processing for the Customer service teams.
- Work with internal / external resources as needed to address processes, systems (incl JDE) and data issues that make inefficient or prevent execution of our internal commercial operations processes and activities. At the same time, drive systems and process simplification and automation and achieve best practice within the region and with other regions; Identify and implement key technologies that will maximize the efficiency of data management, order processing and reporting.
- Ensure JDE and Quality Management System (QMS) processes are implemented and maintained. Support internal and external Quality audits and timely closure of audit findings. Maintain Commercial SOX compliancy and improve controls and compliance within the commercial department.
- Ensure sales team has necessary support for all sales-related systems & programs (i.e. CRM) and administer sales analyses (SIP calculations, T&E, customer reports etc.).
- Provide business analytics, budgeting and forecasting support and QBR related activities.
- Support other initiatives and tasks that are not listed above but may fall into the function’s scope and responsibility.


Requirements:
- Education background should be Bachelor or above
- Acumen and understanding of financial concepts and controls/compliance: SOX, GAAP preferred.
- 8+ Years International B2B environment, preferably multinational.
- 10+ Years in a B2B leadership / people management role equivalent to this position
- Job holder must be fluent in English (professionally verbally and written) and preferably have knowledge of another language.
Strong people leadership and management skills.
- Good working knowledge of MS Office, like Excel, PowerPoint and Word, preferably PowerBi.
- Strong Communication Skills – written, verbal, active listening, influence, etc.
- Result and customer oriented.
- Proactive / self-starter and team player.
- Resilient and being able to set the right priorities. Pragmatic and hands on mentality.
- Leads change – Seeks opportunities and serves as change agent
- Ability to collaborate and build relationships – internal and external. - - Strong influencing skills across business functions; confidence to approach business leaders with difficult messages and defend position.
- Analytical & Problem Solver – Analyzes situations and makes informed decisions with courage and conviction.
- Solution minded.